RETURNS & DELIVERY

 

What courier do you use at London Dress Box?

For orders within the UK, postage is free and your items will be posted using Royal Mail Second Class Recorded Delivery. Royal Mail will get a signature from whoever receives the item, but bear in mind that this may not be the person named on the address label. If there’s nobody available to sign for the item and the item is not collected or redelivery rearranged within seven calendar days, the item will be returned to us, with a note saying why they can’t deliver it. If this happens we will contact you via email to determine if you want to cancel your order or have the item redelivered. If you decide to cancel we will refund the cost of the item only. If you decide on a redelivery then the postage will have to be paid for.

Orders to Europe and the rest of the world will be posted using Royal Mail’s International Signed For service. Your item is delivered to its destination by the registered postal service of that country. A signature will be taken at the delivery address (please note this will not necessarily be the addressee), which means the item is not left unattended or posted through a letterbox. If no-one is available to sign for the item then it will be retained by the postal administration. for a subsequent delivery attempt or collection by the addressee.

 

What’s your return policy for buying items online?

We hope you will be delighted with your purchase, but should you wish to return any items then please inform us via email at orders hello@londondressbox.co.uk and return the items to us within 7 days after receiving your order.

Please return items using a traceable or insured method such as recorded delivery, or obtain a proof of posting certificate from the Post Office, as we cannot refund for items which are lost on their way back to LONDON DRESS BOX.

Goods must be returned in their original condition as they were posted complete with appropriate packaging and the original tags or stickers still attached. Refunds will be processed within 10 days of receipt at LONDON DRESS BOX. You will receive a email to confirm when we have processed your refund. We regret we are unable to refund postage charges for the dispatch or return of items pre owned are vintage are non refundable and are sold as seen.

We reserve the right to refuse refunds on any items believed to have been worn or damaged since dispatch from LONDON DRESS BOX.

Please address all returns to:LONDON DRESS BOX, 12 bolton road London NW80RJ.